Your privacy is our priority. This document transparently explains how ex88 collects, uses, stores, and protects the personal data of all registered members in Malaysia using the latest encryption technology.
EX88 builds member trust through transparent and responsible data protection practices. The following are our key commitments to every member in Malaysia.
All data transmitted between your device and ex88 servers is protected by industry-grade 256-bit SSL encryption. This ensures your login credentials, financial transactions, and personal data cannot be accessed by unauthorized parties while in transit.
Members' personal data is stored on secured servers protected by multiple layers of physical and digital security. Database access is restricted to authorised personnel only, and all access is continuously logged and monitored 24 hours a day.
EX88 is committed to never selling, renting or disclosing members' personal data to any third party for marketing or commercial purposes. Your information belongs entirely to you, and we only use it for platform operational purposes as clearly stated in this Privacy Policy.
The ex88 KYC process not only meets legal requirements — it is also a protective mechanism to ensure your account cannot be accessed or used by anyone else. Rigorous identity verification keeps the funds in your account consistently protected.
The ex88 security system monitors suspicious activity in real time, around the clock. Any unauthorized access attempts or unusual account activity are automatically detected and blocked before any harm can occur.
EX88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing practices are aligned with local legal requirements, giving you clear legal rights over your personal data.
EX88 collects your personal information solely for legitimate purposes in operating a safe and responsible online entertainment platform. The information we collect falls into three main categories:
When you register as an EX88 member, we collect basic information such as your full name, identification card number, date of birth, email address, mobile number and residential address. This information is used to verify your identity and ensure only eligible individuals can access our platform.
To process deposits and withdrawals, ex88 collects information related to the payment methods you use, including bank account numbers, account holder names, and digital wallet details such as TNG eWallet, GrabPay, or Boost. ex88 does not store credit or debit card information directly — all card transactions are processed through a PCI DSS-certified payment gateway.
We also automatically collect technical data when you use the ex88 platform, including IP address, device type, operating system, browser version, pages visited, session time and duration, and gaming activity records. This data helps us improve the user experience and identify any suspicious activity.
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity | Name, ID No., Date of Birth | Mandatory (KYC) |
| Contact | Email, Phone Number, Address | Mandatory |
| Financial | Bank Account No., Digital Wallet | Mandatory (Transaction) |
| Technical | IP, Device, Browser, Activity Logs | Automatic |
| Cookies | Preferences, Sessions, Analytics | Optional (partial) |
EX88 uses the personal data collected solely for stated and permitted purposes. We will not process your data for any other purpose without first obtaining your consent. The main purposes of data use are as follows:
EX88 practises the principle of minimum disclosure — we only share information that is genuinely necessary, with parties that genuinely need to know it, and only for legitimate purposes. EX88 does not sell members' personal data to any third party for commercial purposes.
EX88 works with selected third-party service providers to handle specific operations, including payment processors, cloud service providers, analytics companies and cybersecurity solution providers. All third parties are bound by strict data protection agreements and may only use your information for the contracted service purposes.
EX88 may be required to disclose your personal information to government authorities, law enforcement agencies or courts when mandated by applicable Malaysian law, a valid court order, or relevant regulatory compliance requirements. In every such case, EX88 will disclose only the minimum information necessary.
EX88 continuously invests in the latest security infrastructure to ensure the personal data of all members remains safe at all times. The security measures we implement encompass multiple layers of technical and organisational protection.
Access to members' personal data within the EX88 organisation is restricted to staff who require it to carry out their duties. All access is logged, monitored and subject to strict role-based access control (RBAC).
EX88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser that allow the platform to remember your preferences and settings.
You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the EX88 platform.
EX88 retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.
When you close your EX88 account, we will initiate the deletion or anonymisation of data that is no longer required for legal purposes within a reasonable timeframe.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and EX88's internal policies, you have several clearly defined rights regarding your personal data. EX88 is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. EX88 will provide this information within 30 working days from the date the request is received.
If your personal data is inaccurate or incomplete, you have the right to request a correction. Some information can be updated directly through your ex88 account settings.
You may request the deletion of your personal data when it is no longer needed for its original purpose, subject to any legally required data retention obligations still in effect.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing any justification.
Under certain circumstances, you may request EX88 to restrict the processing of your data while your inquiry or complaint is being investigated.
You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider upon request.
The ex88 platform is strictly for individuals aged 18 and above. ex88 does not intentionally collect or process personal data of individuals under the age of 18. We employ multiple age verification mechanisms during the registration process to ensure compliance with this minimum age requirement.
Should ex88 discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account without delay. Parents or guardians who become aware that their child has registered on the ex88 platform should contact our support team immediately.
The ex88 platform may contain links to or be integrated with third-party services such as payment processors and licensed game providers. ex88 is not responsible for the privacy practices of such third parties and encourages you to read their privacy policies separately.
All third-party service providers working with ex88 undergo a thorough vetting process and are required to uphold data protection standards equal to or higher than those set by ex88. Legally binding data processing agreements are signed with each third-party partner before any data sharing takes place.
EX88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements or technological developments. Any amendments made will be reflected in the latest "Updated" date at the top of this page.
For material and significant amendments, ex88 will endeavour to notify members via in-platform notifications or registered email. However, it remains your responsibility to review this Privacy Policy periodically. Your continued use of the ex88 platform after any amendment is published constitutes your acceptance of the updated policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how ex88 handles your personal data, we encourage you to reach out to us directly. Our Data Protection Team is ready to assist with any queries you may have.
EX88 is committed to responding to all privacy-related inquiries within 3 working days. For urgent account security matters, please use our Live Chat channel available 24 hours a day, 7 days a week.