EX88 believes online entertainment should bring joy, not stress. We provide self-control tools, healthy gaming guides, and full support to ensure your gaming experience always remains balanced and in check.
We equip every member with practical tools so you always maintain full control over your gaming activity.
Set the maximum deposit amount you allow yourself per day, week, or month. This limit takes effect immediately and can only be reduced without any delay, ensuring you never overspend.
Control how long you play in a single session by setting a time limit. When the period expires, the ex88 system will automatically remind you to take a break before continuing.
If you feel you need a longer break, use the self-exclusion feature to block access to your ex88 account for a set period — from 24 hours up to six months, depending on your needs.
Review your game history, total deposits, and win/loss records in your personal dashboard. Full transparency helps you make smarter decisions every time you play.
Opt out of receiving promotional notifications or bonus offers that may tempt you to play beyond your means. You have full control over these communications through your account settings.
The ex88 support team is trained to assist members who need guidance on responsible gaming. We also provide links to qualified external support organizations in Malaysia.
If you or someone you know is experiencing gambling-related issues, help is available.
Responsible gaming means enjoying online entertainment — including slot games, fish shooting, bingo, and sports wagering — in a controlled, mindful, and safe manner. It is not about avoiding play, but about playing smart so these entertainment activities do not affect your daily life, finances, or relationships with loved ones.
In Malaysia, online gaming is increasingly popular and easily accessible across a wide range of devices. EX88 recognises this reality and takes full responsibility to ensure our platform not only delivers an enjoyable gaming experience, but also provides a robust protection framework for every member.
Responsible play starts with the right mindset: playing for entertainment, not as a source of income or emotional relief. Only when you play with clear goals, set limits, and full awareness does gaming truly become a healthy source of enjoyment.
EX88 is more than just an entertainment platform — we are a responsible partner to every one of our members. Our commitment to responsible gaming is reflected in every aspect of platform operations, from user interface design to the training of our customer support team.
We believe a responsible platform is one that succeeds in the long run. Member trust is ex88's most valuable asset, and we will never gamble it away for short-term profit.
All EX88 self-control tools are accessible directly through your account without needing to contact customer support. Here is a quick guide on how to use each available tool:
Log in to your ex88 account and navigate to the "Account Settings" section in the top-right corner of the screen or through your profile menu.
In your account settings, look for the "Responsible Gaming" or "Self-Control" section to view all available tools.
Choose the type of limit you want — deposit limit, loss limit, session time limit, or betting limit — and enter the amount or duration that suits you.
Confirm your selection. Reduced limits take effect immediately, while increased limits require a 24–48 hour waiting period for added protection.
Use your personal dashboard to review your gaming history, total deposits, and gaming statistics at any time.
If you need further guidance or wish to apply for self-exclusion, contact the EX88 support team via Live Chat, available 24/7.
| Control Tools | Effective Period | Redeemable? | Status |
|---|---|---|---|
| Daily Deposit Limit | Immediately (if reduced) | Yes, with a 24h waiting period | Active |
| Weekly Deposit Limit | Immediately (if reduced) | Yes, with a 48h waiting period | Active |
| Session Time Limit | Immediately | Yes, at any time | Available |
| Gaming Break (Cool-off) | Immediately | Not during active period | Available |
| Self-Exclusion (1–6 months) | Within 24 hours | Not during active period | Request via Support |
| Permanent Account Closure | Within 24 hours | Irreversible | Request via Support |
Gambling problems rarely appear out of nowhere. They typically develop gradually, and many people don't notice until the situation becomes serious. ex88 encourages all members to recognize these early warning signs so action can be taken sooner.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the EX88 support team or seek professional help.
Have you ever played longer or spent more than you originally planned?
Do you gamble to win back money you've lost ("chasing losses")?
Have you ever lied to anyone about how much time or money you spend gambling?
Does gambling make you feel stressed, guilty, anxious, or unsettled?
Are you using money set aside for other essentials (bills, food, transport) to gamble?
Have your loved ones ever expressed concerns about your gambling habits?
Do you find it hard to enjoy your free time without thinking about gambling?
EX88 is an entertainment platform exclusively for individuals aged 18 and above. We take the protection of young people extremely seriously and implement multiple layers of verification to ensure our platform cannot be accessed by children or minors.
For parents and guardians concerned about their children's use of online platforms, we encourage installing parental control software on household devices and having open conversations about the risks of online gambling.
EX88 acknowledges that in some cases, professional help from external parties is the best option for individuals struggling with gambling problems. Below are some organisations and services that can provide the support needed:
Free counselling and emotional support services by the Ministry of Health Malaysia, available 24 hours a day.
A non-governmental organization providing non-judgmental emotional support to anyone in need of assistance.
A government psychiatric hospital providing comprehensive treatment for a wide range of mental health issues, including addiction.
A peer support group for individuals looking to stop gambling, with regular meeting sessions held across Malaysia.